Here is the usage guide for order of transfer and proxy shopping service.

SAMURAI BUYER uses a Transfer Service that allows goods to be delivered from Online Japanese Shops to foreign addresses. We ask that you carefully read over the following User’s Guide before using our website’s services.

The three services our company offers.

Proxy Shopping Service

Proxy Shopping Service See more detailed description

Auction Service

Auction Service See more detailed description

Transfer Service

Transfer Service See more detailed description

Membership Registration

1. Create Your Very Own Account.

Take a few minutes to fill out the information needed and create an account on our website. After the account has been created, we will send you a confirmation email.

2. Changing Your Account Information.

Visit “My Page” and change any information that you would like.

3. Resetting or Changing Your Password.

Reset Your Password

Enter you registered email. We will then send you an email allowing you to reset your current password.

Change Your Password

Enter your registered email. We will then send you an email allowing you to alter or change your password.

4. Canceling Your Membership

If the time should ever come, that you would like to cancel your membership with our company, please visit “My Page” to proceed with this process.
* If you are in a current transaction with us, cancelation is impossible. First complete the transaction, or contact our customer support for more information upon this subject.

My Page

Here, you will be able to “Modify Your Personal Information”, “Modify Your Registration”, and “Check the Current Status of Purchased Products” (tracking numbers, order history, etc.)

Usage Fees, etc. (A Step by Step Guide)

Proxy Shopping Service

1. The Price of the Commodity (Includes in Country Japanese Mail Expenses)
2. International Delivery Fee. Please be aware that upon the first payment also a second payment applies. This is for the international shipping fee and for possible additional charges*. This fee is calculated depending on the weight and size of the product. Please check the section below for more information on shipment)
3. Service Fee for Proxy Shopping Service
If the Item Price is under 5000 yen, Service Fee: 500 yen.
If the Item Price is over 5000 yen, Service Fee: 9% of the Item Price.

Here, and example purchase will be displayed. This will break down the costs, one by one, to hopefully help you better understand.

1. Commodity (included domestic shipping fee within Japan) 5,000 yen
2. International Delivery Fee (1,200 yen) This is roughly equivalent to 10 American Dollars.
3. Service Fee is 500 yen.
Total=6,700yen (Less than 70 American Dollars)

* Consumption tax(8%) will be added to service fees
* Impose duties may be imposed upon your purchase (for more information upon this subject, please contact our customer service). * Increase in products price by the original seller, domestic shipping fee. Please contact us for more detailed information.

Transfer Service

1. International Delivery Fee
2. Service Fee for transferring at once

Here, and example purchase will be displayed. This will break down the costs, one by one, to hopefully help you better understand.

1. International Delivery Fee (1,200yen)
2. Service Fee (500 yen)
Total=1,700yen

* Consumption tax(8%) will be added to service fees
* Impose duties may be imposed upon your purchase (for more information upon this subject, please contact our customer service).

Returns and Cancelations

All returns to the store will require the customer’s cooperation and responsibility. We, SAMURAI BUYER, will do our absolute best to accommodate, but we cannot be held responsible any third party vendor’s mistakes. You will have to contact them directly to have any such dispute resolved.

As for the Proxy Shopping Service, if sufficient reason for return can be explained, we will allow it. When returning a product to us, the customer is fully responsible for paying return shipping, and any other suspected or unsuspected fees that may arise.

Shipment

Currently we can ship with EMS, SAL Parcel and E-packet. EMS is recommended for bigger packets and for fragile items. EMS is the fastest and most secure option of the three. SAL Parcel is cheaper than EMS depending on the weight of your order but does not offer the same insurance and is not recommended for fragile items. E-packet is recommended for small and light items. For more information on these shipment options please check the table below.

EMS SAL Parcel E-packet
Estimated Delivery time Generally 3-7 days Generally 2-5 weeks Generally 10 to 14 days
Tracking available Yes Yes Yes
Compensation for loss or damage* Yes* Yes*
Up to 10000 JPY		 Yes*
Up to 6000 JPY
Restrictions - May not be available for every country
- Cannot ship lithium battery items that are not built-in. 		- May not be available for large orders to certain countries (more info)
- SAL service is not available for all countries 		- May not be available for every country
Size & Weight Limitations Size: 1,5 m x 3,0 m
Length must be under 1,5 m
Max weight: 30kg 		Size A: 1,5 x 3,0 m**
Size B: 1,05 x 2,0 m**
Max weight: 30kg 		Max Total Size: 90 cm
Length must be under 60 cm
Max weight: 2kg
Comparison - Fast
- Save
- Highly recommended
- Insures items price & international shipping fee 		- Cheaper than EMS when the weight is over 2.0kg
- Not available for all countries
- Not recommended for high value or fragile orders 		- Fast
- Cheapest option for small items
- Not recommended for high value or fragile orders
* Compensation is available only if contacted within 10 days from delivery date for EMS. Investigations regarding non-delivery may be requested after 1 month has passed since the ship date. * Compensation for loss or damaged packages may vary by country. Not available after 6 months have passed since shipment. Investigations regarding non-delivery may be requested after 2 months have passed since the shipping date.
** With SAL, for different countries, different size limitations apply, please check here for more information 		* Compensation for loss or damaged packages may vary by country. Not available after 6 months have passed since shipment. Investigations regarding non-delivery may be requested after 2 months have passed since the shipping date.

Shipping fee calculator

Useful links

Prohibited Merchandise

Prohibited goods for each countries

Items listed below are prohibited and will not be shipped by SAMURAI BUYER

Explosive Fireworks, Firecrackers, Ammunition.
Gases Spray-Can, Replenishing Gas for Lighter.
Flammable Liquids Paint, Lighter Fuel, Zippo Lighter, Perfume, Nail Polish, Thinner, Alcohol.
Flammable Substances Matches, Lighters, Charcoal.
Oxidizing Substances Bleach, Hyper-oxidizers, Small Oxygen Generator for personal use.
Toxic and Infectious Substances Agricultural Chemical, Insecticide, Chloroform, Thermally Volatile Insecticide.
Radioactive material Plutonium, Radium, Uranium, Cesium, Radiation-Contaminated Waste.
Corrosives Batteries, Wet Batteries, Mercury.
Pornography Porno DVD, Graphical materials depicting porno, etc.
Hemp products Any products that contains hemp.
Miscellaneous goods Obscene Articles, Living Animals, Livestock Feed, Plants, Raw Materials, Drugs, Drug Paraphernalia, Magnet, Engine for Copter of the radio control, Asbestos, Dry ice, Jewel, Diamond (include an uncut stone, an artefact), Gold, Airplane Ticket, Ticket (for a concert etc), Counterfeit Coins, Stamps, Revenue Stamp issued by local government, Document, National Treasures Important Culture Property and Art Treasures, Copied Disk, Product with an undeterminable origin, Lottery, Air Gun, Metal Fake Sword, Pharmaceutical Production contained blood.

Please check with JP Post for prohibited good other than that above. Express Mail Service (EMS) - Japan Post

Prohibited goods for each countries

Please check with websites below for more detailed information:

In case if your country not in list, contact country's customs services.